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Customer Care – Support and Services

Here for You, Every Step of the Way

At CAPrint, we don’t just provide technology—we partner with you for success. Our friendly, expert team is always ready to keep your machines running smoothly, answer your questions, and ensure your production stays on track. From hands-on advice to fast, reliable support, we make sure your operations are efficient, stress-free, and worry-free. Reach out anytime—we’re here to help.

Contact

CAPrint
Industriestrasse 37A
P.O.Box 93
CH-2555 Brügg BE
Switzerland
Phone: +41 32 505 4000
Phone: +41 32 505 4001 (Support)

IMD North America
Phone: +1 877 253 16 69 (US Hotline)

Planning and Feasibility

Our service department plans the technical interventions together with the customer.

  • Intervention planning
  • Maintenance planning
  • Travel planning

Installation and Set Up

Professional set up and installation of the ordered IMD systems and components.

  • Electrical & mechanical installation
  • Fine adjustments according customer requirements
  • Training for operators & administrators on site

24/7 Hotline

The IMD service team simplifies your daily work: we offer a professional and reliable service from A to Z worldwide

  • 24/7 Hotline & remote support via www
  • Staffed with trained IMD engineers
  • Local service team

Support and Maintenance

The IMD service team are professionally involved about optimizing your equipment.

  • Optimization of the entire life cycle of the IMD components
  • Increase of productivity
  • Improvement of performance – also with free of charge training @ IMD

Fast. Precise. Scalable.

Boost your production with cutting-edge cap printing technology – fast turnaround, flawless detail.